Privacy Policy

The Personal Data Privacy Policy (hereinafter referred to as the Privacy Policy) applies to all information that the Internet portal “ZenCourses”, located on the domain name of the store address, can collect about the User while using Ecommerce website, programs and products of the Ecommerce store.


1.1 The following terms are used in this Privacy Policy:

1.1.1 “Administration of the Ecommerce website (hereinafter referred to as the Website Administration)” are authorized employees of the website management, acting on behalf of the Internet portal “ZenCourses”, who organize and (or) process personal data, as well as determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) committed with personal data.

1.1.2 “Personal data” means any information relating directly or indirectly to a specific or identifiable individual (subject of personal data).

1.1.3 “Personal data processing” means any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4 “Confidentiality of personal data” is a mandatory requirement for the Operator or other person who has access to personal data to prevent their dissemination without the consent of the subject of personal data or the presence of other legal grounds.

1.1.5 “User of the Ecommerce website (hereinafter referred to as the User)” – a person who has access to the Website via the Internet and uses the Ecommerce store.

1.1.6 “Cookies” is a piece of data sent by the web server and stored on the user’s computer, which the web client or web browser sends to the web server in an HTTP request each time when trying to open the page of the corresponding site.

1.1.7 “IP address” is a unique network address of a node in a computer network built using the IP protocol.

1.1.8 Service is a set of functional capabilities of the software and hardware of the Copyright Holder, including the Website and Content to which the User is provided with an access for the purpose of information servicing.

1.2 Use of the Service in any way and in any form within its declared functionality, including:

  • viewing Content within the Service;
  • subscribing to the newsletter;
  • sending a message with the use of online forms on the Website;
  • contacting the Website tech support using the contacts posted on the Website;
  • by clicking the “Place an order” button, the User agrees to the Terms of Service, to receive advertising messages and materials, and to the Personal Data Processing Policy;
  • another use of the Service, creates a contract on the terms of this Agreement and the documents specified therein binding on the Parties in accordance with the provisions of Articles 437 and 438 of the Civil Code of the Russian Federation.

1.3. By using any of the above-mentioned opportunities to use the Service, you confirm that:

1.3.1 You have the full knowledge of the terms of this Agreement and the Mandatory Documents specified therein before you start using the Service.

1.3.2 You accept all the Terms of this Agreement and the Mandatory Documents specified therein without any exceptions and restrictions on your part, and You undertake to comply with them or stop using the Service.


2.1 The User agrees with this Privacy Policy and the terms of the User’s personal data processing when using the Ecommerce Website.

2.2 The User must stop using the website of the Ecommerce in case of disagreement with the terms of the Privacy Policy.

2.3 This Privacy Policy applies only to the website of the Internet portal “ZenCourses”. The Ecommerce store does not control and is not responsible for third-party sites to which the User can click on links available on the Ecommerce’s website.

2.4 The Website Administration does not verify the accuracy of the personal data provided by the User of the Ecommerce store.


3.1 This Privacy Policy establishes the obligations of the Website Administration for non-disclosing and ensuring the confidentiality of personal data that the User provides at the request of the Website Administration when registering on the Ecommerce Website of or when placing an order for the purchase of Goods.

3.2 The personal data allowed to be processed under this Privacy Policy is provided by the User by filling out the registration form on the Website of the Internet portal “ZenCourses” in the Checkout section and includes the following information:

3.2.1 last name, first name of the User;

3.2.2 the User’s contact phone number;

3.2.3 e-mail address;

3.2.4 shipping address;

3.2.5 the User’s place of residence.

3.3 The Ecommerce protects the Data that is automatically transmitted during the viewing of ad blocks and when visiting pages on which the statistical script of the system (“pixel”) is installed: IP address;

  • information from cookies;
  • information about the browser (or other program that provides access to the display of ads);
  • access time;
  • the address of the page where the ad block is located;
  • referrer (address of the previous page).

3.3.1 Disabling cookies may result in the inability to access sections of the Ecommerce Website that require authorization.

3.3.2 The Ecommerce store collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.

3.4 Any other personal information not mentioned above (purchase history, browsers and operating systems used, etc.) is subject to be stored securely and nondisclosed, except cases contemplated in paragraphs 5.2. and 5.3. of this Privacy Policy.


4.1 The Administration of the Ecommerce Website may use the User’s personal data for the following purposes:

4.1.1 To identify the User registered on the Ecommerce Website for placing an order and (or) concluding a Contract for the purchase and sale of Goods remotely on the Internet portal “ZenCourses”.

4.1.2 To provide the User with an access to personalized resources of the Ecommerce Website.

4.1.3 To contact the User in tense of sending notifications and/or requests regarding the use of the Ecommerce Website, provide services, process requests from the User.

4.1.4 To determine the location of the User to ensure security, prevent fraud.

4.1.5 To confirm the accuracy and completeness of the personal data provided by the User.

4.1.6 To create an account for making purchases, if the User has agreed to create an account.

4.1.7 To notify the User of the Ecommerce store about the status of the Order.

4.1.8 To process and receive payments, confirm tax or tax benefits, contest the payment, determine the User’s right to receive a credit line.

4.1.9 To provide the User with an effective customer and technical support in case of problems related to the use of the Ecommerce store.

4.1.10 To provide the User upon his consent with product updates, special offers, pricing information, newsletters and other information on behalf of the Ecommerce store or on behalf of the partners of the Ecommerce store.

4.1.11 To carry out advertising activities with the consent of the User.

4.1.12 To provide the User with an access to the websites or services of the partners of the Ecommerce Store in order to receive products, updates and services.

4.1.12 Предоставления доступа Пользователю на сайты или сервисы партнеров Интернет-магазина с целью получения продуктов, обновлений и услуг.


5.1. The User agrees to receive informational electronic messages from the Copyright Holder to the email address and/or phone number specified when working with the Service (hereinafter referred to as “notifiers”).

5.2. The Copyright Holder has the right to use notifiers to inform the User about changes and new features of the Service, about changes to the Agreement or Mandatory Documents specified therein, as well as for newsletters of an informational or advertising nature.


6.1 The processing of the User’s personal data is carried out without time limit, in any legal way, including processing in personal data information systems with or without the use of automation tools.

6.2 The User agrees that the Website Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, with the purpose of fulfilling the User’s order placed in the Ecommerce Store “ZenCourses”, including the delivery of Goods.

6.3 The User’s personal data may be transferred to the authorized state authorities of the Russian Federation only on the grounds and in accordance with the procedure established by the legislation of the Russian Federation.

6.4 In case of loss or disclosure of personal data, the Website Administration informs the User about the loss or disclosure of personal data.

6.5 The Website Administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

6.6 The Website Administration in affiliation with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.


7.1 The User is obliged to:

7.1.1 Provide information about personal data necessary to use the Website of the Ecommerce.

7.1.2 Update, supplement the provided information about personal data in case of changes in this information.

7.2 The Administration of the Site is obliged to:

7.2.1 Use the information received only for the purposes specified in clause 4 of this Privacy Policy.

7.2.2 Ensure storage of confidential information in secret, not to disclose it without the prior written permission of the User, as well as not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of paragraphs 5.2. and 5.3. of this Privacy Policy.

7.2.3 Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in the existing business turnover.

7.2.4 Block personal data related to the relevant User from the moment of the request or request of the User or his legal representative or the authorized body for the protection of the rights of personal data subjects for the period of verification, in case of identification of false personal data or illegal actions.


8.1 The Website Administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the misuse of personal data, in accordance with the legislation of the Russian Federation, except for the cases provided for in paragraphs 5.2., 5.3. and 7.2. of this Privacy Policy.

8.2 In case of loss or disclosure of Confidential Information, the Website Administration is not responsible if this confidential information:

8.2.1 Became public domain before its loss or disclosure. 8.2.2 Was received from a third party before it was received by the Website Administration.

8.2.3 Was disclosed with the User’s consent.


9.1 It is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute) before applying to court with a claim for disputes arising from the relationship between the User of the Ecommerce store and the Website Administration.

9.2 The recipient notifies the applicant of the claim in writing about the results of consideration of the claim within 30 calendar days since the claim has been received.

9.3 If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.

9.4 The current legislation of the Russian Federation applies to this Privacy Policy and the relations between the User and the Website Administration.


10.1 The Website Administration has the right to make changes to this Privacy Policy without the User’s consent. 10.2 The new Privacy Policy comes into force from the moment it is posted on the Website of the ecommerce, unless otherwise provided by the new version of the Privacy Policy. 10.3 The current Privacy Policy is posted on the page at:

  1. Address and bank details

Limited liability company “Zen Gears”
BIN 221240000044
Registered address: 43 Kunayeva Str., Medeusskiy District, Almaty, Kazahstan 050004
Chief executive: Shcherbakov Viktor